If somebody in the game is causing you trouble, you can use the blocking function. To do so, follow these steps: 

1. Select the player on the Global Map or in the Mail window, and then select their userpic.
2. Hit the "Block" button in the window that appears.

You can also block the player in chat. To do so, select their name and then hit the "To the Blacklist" button. The player will subsequently be unable to send messages to your mail, and you won't see this player's messages in chat. 

If blocking the player is not enough, contact support in one of the following ways: 

1. Select the Support Team section in the game Menu.
2. Go to the "Ask a question" form via this link.
3. Send an email to games.support@plarium.com.

Please include the following information in your inquiry: 

1. The number of the offending player's Kingdom, the coordinates of their Town, and a screenshot of their profile.
2. Screenshots clearly showing the violation of the game's rules.
3. A short video showing the violation and then the profile of the offending player.

We understand that there are times when individuals can make the game atmosphere less pleasant, but please remember: no matter how much other players are abusing you, don't follow suit.