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FAQ
Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- How are points in Competitions updated?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why didn't I receive any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
- Why didn't I earn points for fighting in the Clans Battle?
Questions About Competitions (Part III)
Your Hero: Equipment, Gems, and Runes
Frequent Mistakes When Making Purchases
Account
Questions About Competitions (Part II)
Other
- My troops are stuck in a location. How can I get them to return?
- I followed a link from another game in order to get a reward, but I haven't received it. What should I do?
- I was invited to a Clan, but the invitation has disappeared. How can I get it back?
- My Clan activated Siege status, but then technical maintenance started. What happens now?
- I can't install Plarium Play — a message appears telling me that it has already been installed. What should I do?
Battle for the Light
- What is the Battle for the Light?
- What is the Altar of Light, and what do I need Artifacts for?
- How are opponents assigned in the Battle for the Light?
- Why am I not taking part in the Battle for the Light even though I submitted an application?
- I got an honorific in the Battle for the Light but didn't earn the corresponding achievement. Why?
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Running the Game
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Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
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Questions About Competitions (Part I)
Questions About Competitions (Part II)
Questions About Competitions (Part III)
Your Hero: Energy and Invaders
Your Hero: Equipment, Gems, and Runes
Your Hero/Shaman
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Helheim
Battle for the Light
I followed a link from another game in order to get a reward, but I haven't received it. What should I do?
You can find out the status of your reward by following these steps:
- Open the game where you were supposed to get the reward.
- Go to the section with information about the tasks for which you can receive a reward.
- Find the "Why haven't I received..." or "Terms of Use" links (usually these can be found at the end of the task list).
- Follow the "Why haven't I received..." link. There you will find information about the status of your reward and the contact details of the company providing this service.
- If there is no "Why haven't I received..." link, then follow the "Terms of Use" link. You will find the name of the company that provides the service in the General section.
If you have met all the requirements for receiving the other game's rewards in Vikings: War of Clans, then please contact the other game's developer in order to resolve the issue as soon as possible.
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