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FAQ
Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- How are points in Competitions updated?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why didn't I receive any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
- Why didn't I earn points for fighting in the Clans Battle?
Your Hero: Equipment, Gems, and Runes
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Questions About Competitions (Part II)
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Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
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Questions About Competitions (Part I)
Questions About Competitions (Part II)
Questions About Competitions (Part III)
Your Hero: Energy and Invaders
Your Hero: Equipment, Gems, and Runes
Your Hero/Shaman
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Helheim
Where has my Hero's equipment gone?
Please note: equipment that has been created in the game doesn't disappear. It can be found in the Stock tab in the Forge. Some pieces of equipment are used as a material when crafting special and Shaman's equipment. It is possible that, during crafting, you did not notice that you had used a previously created piece of equipment.
If you still think that a piece of equipment has disappeared, please contact support in one of the following ways:
- Select the Support Team section in the game Menu.
- Go to the "Ask a question" form via this link.
- Send an email to games.support@plarium.com.
In the message, please specify the approximate date when the piece of equipment was lost, the exact name of the missing piece of equipment, and its type. If more than one piece of equipment has been lost, please let us know the number thereof.
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