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FAQ
Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- How are points in Competitions updated?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why didn't I receive any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
- Why didn't I earn points for fighting in the Clans Battle?
Questions About Competitions (Part III)
Your Hero: Equipment, Gems, and Runes
Account
Questions About Competitions (Part II)
Other
- My troops are stuck in a location. How can I get them to return?
- I followed a link from another game in order to get a reward, but I haven't received it. What should I do?
- I was invited to a Clan, but the invitation has disappeared. How can I get it back?
- My Clan activated Siege status, but then technical maintenance started. What happens now?
- I can't install Plarium Play — a message appears telling me that it has already been installed. What should I do?
Need help?
Why isn't the game loading on my mobile device?
Please ensure that there is a stable internet connection so that the game can run smoothly. Sometimes, brief disconnections can cause the game to not function properly.
If your connection to the Internet is stable, then please check if the antivirus software on your mobile device is blocking the game. If you have an Android device, you may also wish to clear the game's cache, or that of other applications. If you have an iOS device, you can reinstall the game. Before reinstalling, please make sure your game account is linked to one of the available synchronization services: Facebook/Google Play/Game Center/Apple ID/Plarium ID.
If the situation does not change after performing these actions, please contact support in one of the following ways:
- Select the Support Team section in the game Menu.
- Go to the "Ask a question" form via this link.
- Send an email to games.support@plarium.com.