- Home page
- FAQ
FAQ
Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- How are points in Competitions updated?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why didn't I receive any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
- Why didn't I earn points for fighting in the Clans Battle?
Your Hero: Equipment, Gems, and Runes
Account
Questions About Competitions (Part II)
Need help?
Running the Game
Issues With Purchases
Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
Account
Questions About Competitions (Part I)
Questions About Competitions (Part II)
Questions About Competitions (Part III)
Your Hero: Energy and Invaders
Your Hero: Equipment, Gems, and Runes
Your Hero/Shaman
Items
Gold
Clan
Resources
Battles
Other
Helheim
Why isn't the game loading via the Plarium Play app?
Please ensure that your PC has enough free RAM and graphics memory so that the game runs and functions correctly in the app. In addition, your processor should not be overloaded with a large number of background processes.
If your PC has sufficient resources and the game still fails to boot or runs unstably, please ensure that you have a 64-bit operating system. We cannot guarantee that the app will function stably on a 32-bit operating system.
In addition, you should check that your drivers are up to date, including your graphics drivers, and install the latest version of the .NET Framework.
If the situation does not change after performing these actions, please contact support in one of the following ways:
- Select the Support Team section in the game Menu.
- Go to the "Ask a question" form via this link.
- Send an e-mail to games.support@plarium.com.
Was the article helpful?