To ensure that the game runs and functions correctly, use the latest browser version. It is better to use a 64-bit operating system, because the game may function unstably on a 32-bit operating system. Also, check your internet connection. If it is slow, connect to another access point.

In addition, you should check that your drivers are up to date, including your graphics drivers. 

If you have a lot of tabs open in your browser, please close any unnecessary ones, in order to increase the amount of available RAM for stable game operation. 

You can find more information about issues with loading the web version here.

If the situation does not change after performing these actions, please contact support in one of the following ways: 

1. Select the Support Team section in the game Menu.
2. Go to the "Ask a question" form via this link.
3. Send an e-mail to games.support@plarium.com.

If an error appears when the game is loading or running, attach a screenshot of it and describe in detail your actions before it appeared.