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FAQ
Questions About Violations and the Game's Rules
Questions About Competitions (Part I)
- How are points in Competitions updated?
- How are players and Clans divided into Leagues in Competitions?
- What rewards are provided for victory in the Clans Battle?
- Why didn't I receive any points in the Competition?
- For which actions in Jotunheim are points in other Competitions not awarded?
- Why didn't I earn points for fighting in the Clans Battle?
Your Hero: Equipment, Gems, and Runes
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Questions About Competitions (Part II)
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Running the Game
Issues With Purchases
Questions About Packs, Their Prices, and Contents
Frequent Mistakes When Making Purchases
Questions About Violations and the Game's Rules
Account
Questions About Competitions (Part I)
Questions About Competitions (Part II)
Questions About Competitions (Part III)
Your Hero: Energy and Invaders
Your Hero: Equipment, Gems, and Runes
Your Hero/Shaman
Items
Gold
Clan
Resources
Battles
Other
Helheim
How can I make a purchase?
In-game purchases can be paid for in various ways. Select the most convenient method for your device's operating system.
To make a purchase, go to the Bank, choose the offer you need, and hit the button in the bottom right-hand corner. Next, follow the instructions for your payment system.
If you play on PC, you need to select the payment method when paying.
If you play on a mobile device, you need to add the payment method to your payment system (for example, by linking your bank card and completing the verification process).
If you find yourself unable to successfully make a purchase, please contact our Support Team in one of the following ways:
- Select the Support Team section in the game Menu
- Go to the "Ask a question" form
- Send an email to games.support@plarium.com
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